Return policy
RETURNS
Items can be returned within 14 days after delivery. The following conditions apply:
- The item must be unused and in the same condition as you received it.
- Return shipping costs are at your expense.
- Providing proof of purchase within this store.
The following items cannot be returned:
- Underwear (panties)
- Sale items
- Gift cards
- Certain made-to-order items
Made-to-order items can only be returned under the following additional conditions:
- The item has standard sizing, colors, fabrics and lengths.
- Length adjustments are accepted with customized garment length for dresses, jumpsuits, leggings, pants and skirts.
FOR INTERNATIONAL RETURNS OUTSIDE THE EU, the following additional conditions apply:
- A restocking fee of 30% on all returned items.
CANCELLATIONS
- Cancellations are not accepted.
FAULTY ITEMS
- Faulty item conditions are: Incorrect items received, items in a damaged state when received, items behaving defectivily after short normal use but excluding normal wear and tear.
- The item will be repaired, replaced or fully refunded, depending on the case.
- No additional fees will be charged.
- These items must be reported within 30 days after delivery.
REFUNDS/EXCHANGES
- You’ll be refunded the price you paid for the item(s), deducting the shipping costs and restocking fees if applicable.
- Purchases are refunded through the same payment method the order was placed with. If you used a gift card, you’ll receive credit on the gift card.
- If possible, the item can be exchanged instead, provided that you pay for the shipping costs and the restocking fee if applicable.
- The refund will be denied if the returned items don’t match the returnable conditions, unless faulty.
HOW TO RETURN AN ITEM
Send an email to ynhoiadesigns@gmail.com with the following information:
- Your order number (or any other details if you don’t know it)
- Which item you’d like to return
- Your preference for refund or exchange
- In case of damage, include photos of the faulty item
Your email will be attended as soon as possible, but please allow up to 2 business days for a response. The item must be returned within 14 days after receiving all the instructions.
You may be required to print shipping documentation needed for making the return.